Since its inception, Quickgold has been characterized by its innovative spirit and commitment to excellence. Thanks to its wide range of services and its constant adaptation to market needs, it has established itself as a leader in the sector. Its value proposition is based on offering customized, transparent and accessible financial solutions. With services such as gold buying, jewelry pawning, commission-free currency exchange and jewelry sales, Quickgold has become a point of reference for those seeking a fast and secure alternative for managing their money.

Now, Quickgold has managed to transform its operational processes thanks to the implementation of the biometric signature solution from StepOver, a German company pioneer and leader in the electronic signature sector.

Before StepOver

Before the integration of biometric electronic signatures, all signatures were handwritten on paper, requiring the printing of 2 or even 3 copies for each transaction with customers. The need to print multiple copies of each transaction, along with the physical storage of files, created inefficiencies and delays. In addition, searching for specific information was cumbersome and time consuming. 

Digital Transformation

With the integration of StepOver signature pads, Quickgold has significantly digitized its operations. Employees can now capture electronic signatures quickly and easily, eliminating the need for printouts and facilitating access to information.

As Ahocarina Marín, Director of Operations at Quickgold, points out, their operations have improved significantly: “Now, with digital signatures, we have significantly reduced the need for printing, being able to implement the sending of receipts by email.”

Key Benefits

1. Saving time and resources: The digitization of processes has drastically reduced the time spent on administrative tasks, such as printing and filing documents.

2. Improved efficiency: Information search and retrieval has become more agile thanks to the digital document repository.

3. Increased customer satisfaction: Customers value the speed and convenience of receiving their receipts in digital format, in addition to the security provided by the electronic signature.

4. Commitment to the environment: By drastically reducing the use of paper and the logistics associated with document management, it helps mitigate climate change and preserve natural resources for future generations.

5. Regulatory compliance: Quickgold has taken an important step towards compliance with new regulations by implementing an eIDAS-compliant electronic signature process and RSA 4096-bit encryption, increasing security.

Solid Results

• Large-scale implementation: In 54 of its 68 stores, Quickgold handles a signature volume of more than 3,000 documents per month, about 36,000 per year across all franchises.

• Space savings: The elimination of physical files has freed up space in the stores, optimizing the use of workspaces.

• Improved customer experience: Customers are satisfied with the speed and ease of the electronic signature process.

Why StepOver?

Quickgold chose StepOver for the quality, durability and ease of use of its signature pads, the ability to customize the document signing process and the excellent technical support provided during the implementation process. In addition, the signature pad allows the document to be displayed on screen, which gives the customer confidence and the solution is perfectly adapted to the company’s needs, proving to be a profitable investment.

Conclusions

The implementation of StepOver’s e-signature solution has been a resounding success for Quickgold. By digitizing its processes, the company has been able to increase efficiency, improve customer experience and comply with new regulations. This success story demonstrates the potential of StepOver’s signature pads and software to transform businesses and adapt to the demands of today’s market.