Google Cloud, a leading global enterprise delivering enterprise-grade solutions that leverage Google’s cutting-edge technology, and Voipfuture, provider of market-leading voice service monitoring technology and analytics solution, announced today their partnership, under which Voipfuture’s Qrystal solution is now available on Google Cloud, thereby creating a joint visibility offering for the telecommunications industry.

Communication service providers are increasingly adopting public cloud infrastructure offered by Google Cloud, for their core voice services. It allows them to scale operations quickly and efficiently, to improve reliability and availability and it offers them robust backup and disaster recovery mechanisms, protecting voice services against data loss or system failures.

One of the most challenging aspects of delivering an exceptional customer experience has always been visibility into the network. Traditional on-premise deployments required installing taps and aggregators and rolling out expensive hardware to all sites. Voipfuture and Google Cloud now enable voice service providers to focus on delivering a superior customer experience.

Google Cloud, in collaboration with Voipfuture, offers a unique solution to maintain call quality throughout all stages of the service lifecycle. The following capabilities are available through Qrystal for Google Cloud, a comprehensive monitoring solution:

1. Analyze Google Cloud call-related traffic, and if necessary, extend the analysis to on-premises infrastructure as well.
2. Dropped calls or cases of silent calls can be detected and identified automatically.
3. Provide accurate and rapid root cause analysis, allowing problems to be resolved quickly.
4. Provide informed decision-making through the generation of valuable statistics and Key Performance Indicators (KPIs).
5. By maintaining high service quality, ensure a superior user experience that meets customer expectations.

“Partnering with Google Cloud is an important milestone for Voipfuture,” said Eyal Ullert, Director of Sales and Marketing of Voipfuture. “Qrystal for Google Cloud stands as a carrier-grade and vendor-agnostic solution, providing a proven assurance platform for voice services on Google Cloud. Qrystal delivers accurate and actionable data that is an essential data source for the future of AI/ML-assisted zero-touch operations.”