Gartner’s Hype Cycle reports show which phases of public attention a new technology goes through when it is introduced. Usually there is inflationary demand at the beginning, the so-called "hype", which then turns into a " trough of disillusionment" until the technology subsequently matures and most companies adapt it. IT infrastructure and IT operation leaders can use the hype cycle to assess key developments and drive their company’s digital transformation.

Desktop-as-a-Service, in particular, is now seen by Gartner as a sustained rising trend as interest in desktop virtualisation has soared in the past year amid the need for security, business continuity and location-independent workplace technologies. By 2022, most employees alternate between working from home and in the office.

According to Gartner, Desktop-as-a-Service offers employees a virtualised desktop experience delivered entirely in the public cloud. Thanks to Desktop-as-a-Service, companies no longer have to buy the physical servers that are otherwise associated with a virtual desktop infrastructure (VDI) in their own data centre, but can rent them on a monthly or even hourly basis according to actual usage. Desktop-as-a-Service includes the complete provision of resources as well as updates & patches up to the level of the operating system, so that the customer is only responsible for the installation and operation of his software on a turnkey IT environment.

A Unified Workspace, on the other hand, provides a cost-effective way to securely enable remote access to software applications and data from any location and any device. The Unified Workspace consolidates various software applications into a central web portal for users, whether they are hosted on a server on-premises or in the cloud.

According to Gartner, both technologies, i.e. resource provisioning in the form of a desktops-as-a-service and application delivery to users via a unified workspace, combine to increase security, redundancy, performance and thus satisfaction for remote employees. Compared to other application delivery technologies, no software is run on the endpoints and no sensitive corporate data resides there. This means that the end device no longer needs to be managed by IT, which significantly reduces the administrative effort and complexity of IT architectures.

The use cases are manifold. In addition to the cost advantage of replacing an existing on-premises environment, Desktop-as-a-Service can enable companies to expand into new regions without having to set up data centres. It also allows services to be extended to external contractors and third parties easily, quickly and securely. In the event of mergers, acquisitions and divestments, the technology enables rapid access to systems. Desktop-as-a-Service can be made available to users within hours, whereas the provision of a physical end device can take weeks.

Gartner sees the need to create seamless and adaptable employee experiences as the digital workplace continues to evolve. In 2022, we can expect to see further innovations to optimise costs and reduce the environmental footprint of IT.

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