Forrester examined the software manufacturers in detail according to their company size, the functionality of their solution, their geographical presence and their vertical, industry-related market focus. Forrester’s independent investigation of the ESM market helps companies shortlist those vendors that best meet their needs. In addition, the analysts make recommendations for improving service delivery and aligning the service desk in companies to advance the ESM strategy.
The USU solution for Enterprise Service Management examined by Forrester is an established standard solution for the digitization of all service processes in companies. It is based on the same technology as USU IT Service Management (ITSM). The methods and tools known from ITSM can thus also be used by all other service areas in the company.
As a leading provider of software and services for IT and customer service management, USU enables companies to master the demands of today’s digital world. Global organizations use our solutions to reduce costs, become more agile and reduce risk with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and locations worldwide, the USU team brings customers into the future.
In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.
Further information: https://www.usu.com/en-us/
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