With an umlaut score of 853 out of a maximum of 1,000 points, Vodafone achieves the strongest score overall and shows a high quality network as well as high reliability in all tested services. Nationwide measurements prove a top quality voice experience for Vodafone users. Compared to measurements in 2019, Vodafone is showing major improvement achievements in Voice, Web Browsing and YouTube Services. The operator takes the lead in relevant KPIs for Voice with a reliability well above 99 per cent in urban areas and a call setup time faster than 2 seconds in average in all geographical areas. Also, it convinces with fast Web Browsing experience on famous live pages and high level YouTube Services reliability with 98,5 per cent success rate in cities. Turkcells follows on the second rank with a score of 819 points. Turk Telekom ranks third with a distance and an overall score of 736 points.
Hakan Ekmen, CEO of umlaut Telecommunication, says: “Congratulations to Vodafone for top user experience in Turkey. Vodafone shows high quality network and high reliability in all services which is remarkable in these challenging COVID-19 times.”
Vodafone Turkey CTO Thibaud Rerolle says: “At Vodafone, we focus on technology investments for improving customer satisfaction. We use technology effectively to provide our customers with the highest quality connection experience without interruption. The test results of the 2020 report of umlaut also support our efforts. We are proud to be able to meet the needs of our customers in the best way, as being the most improved operator in all related metrics, despite the increase in mobile data traffic up to 50% due to the pandemic.”
Applying the umlaut methodology, a thorough drivetests-based analysis was conducted in October and November 2020. It covered major metropolitan areas, smaller cities and connection roads in Turkey. umlaut’s drive test cars covered 7,900 kilometres together. The areas selected account for roughly 37 per cent of the total population of Turkey.
umlaut’s top priority is to fairly and transparently assess the global digital infrastructure, to push its quality and performance with its benchmarks, audit reports and certificates. The next umlaut Mobile Benchmark for Turkey will be conducted in 2021.
umlaut is a global, full-service, cross-industry, end-to-end company that offers advisory and fulfilment services to clients all over the world. In-depth domain expertise, broad practical knowledge and interdisciplinary collaboration allow them to add value, quality and focus to their clients’ organisations, services and products, in disruptive times in which industries are increasingly converging.
Within an able and agile collective of 20 consultancies and engineering firms spread across 50 locations all over the world, 4,500 specialised experts and engineers provide innovative solutions and transformations across all industries and their various intersections as well as serving the public sector and developing organisational cultures, structures and processes.
For more information please visit: umlaut.com.
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