Process management and quality management system software has provided a completely new understanding of quality. In the past, quality was primarily a matter of production. Today, leading companies rely on end-to-end quality management that describes all areas of the company.

In many industries, such as automotive and medical, it is important that the company can demonstrate quality management that meets industry-wide standards. The idea is that quality must not depend on the efforts of individual employees, but must be an integrated part of all production and administrative processes.

The focus here is on process management and QM software such as CWA SmartProcess. The solution developed by CWA is QM software that is used via the web browser. A mobile web app is also available for mobile activities.

Depending on access authorization and application area, the employee then has access to exactly the functionality that makes up comprehensive quality management. This includes in the process management and QM software:

– Business process management and BPMN
– Document management
– Workflow management
– Action management and CAPA
– Complaint management
– Audit management
– Qualification management

With the workflow function, SmartProcess offers not only the representation of process descriptions, but also the automation of processes. In this way, general quality management processes and procedures can be automated. The input masks can be freely defined in the workflow software.

In this way, SmartProcess supports clearly controlled processes that support smooth cooperation between all departments and company divisions involved in a process. This also includes automated escalation management, which always triggers the right actions in problem situations. With reporting functions and key figure management, the SmartProcess QMS software also supports targeted analyses to optimize processes.