However, “digital transformation” is a very broad term, that includes a lot of smaller steps that have to be taken. To get a better understanding of where the majority of providers and producers stand, we decided to convey a short survey. We designed it in a way, that filling it out won’t take up a lot of time, as we know first-hand how packed the schedule of any professional is. At the same time, it covers two of the trends that are in the spotlight right now: Artificial Intelligence usage and Customer Management.

We expect to get valuable insights from this survey during the next 4-5 weeks. Shortly after we analyze them and draw practical ideas, we plan to distribute the results along with corresponding recommendations, so that all interested companies would get an idea of where the industry is, realistically. If you belong in the utility sector in some capacity, please take a few minutes to participate and join the force that moves the industry forward.